Cardis Furniture

We had a minor flaw on our leather sofa. A technician came out and first used the wrong color and then removed it with a bleaching agent.

We now have a large stain that we have to cover with a blanket. He was inexperienced and did not practice blending on a swatch we offered him initially. He literally ran out of our house.

Cardis will order the leather which may take several months to come in. Then, they will remove the sofa and take it to their repair shop.

They will need to take the sofa apart to replace the cushions. The sofa has two recliners that are electrical and all the wires are under the chairs.

Not hopeful that the leather will match or that the sofa will ever be the same.

I went to cardis in attleboro I was picking up a bed the guy he took the paper in his hand I ask him about the mattresses he went to show me one he show it to me and he ask me if I like I didn't even answer back if I like it or no another customer walk buy he show it to him and he ignored me an d I kept waiting to he ask me what I want to do if I want to buy it or not he walk w8th the other customer and sold it to him without me knowing

Because I am smart I follow them and I find that he already sold it to him I talk to manager and i explained to him what happened he stood in his side I wasn't happy for what happened and I will never go to the store no more

I purchased a sectional in September 2021. within 6 months the cushions were all caved in and the material was all pilling.

A technician was sent to my home to fix the problems, he was there for 5 hours and didn't leave my home until almost 10 at night. It was a total waste of time because the problem with the cushions came right back as soon as you sat on the couch. I called and explained this to one of your C.S.reps and was told that they would order new higher density cores for the sectional and when they came in they would send a technician out again to replace the old ones. Meanwhile I called to check on the status and was told that they only ordered 3 cores and a chaise core.

I have 5 cushions and a chaise. He assured me that he was going to order the 2 additional cores and I would get contacted when they were in. So, today I get a call to make an appointment for them to come replace the cores and am told that they are replacing them with the same exact cores I have now. My question is WHY???

I don't want the same crap that's in there now but was told that this is what you do, you don't replace cores with higher density cores, so I am confused as to why I was told that in the first place. The Rep I spoke with today didn't seem to even know what she was doing or saying, at first she couldn't locate where the cores were but yet she was calling to schedule appointment. This is the worst customer service I have ever seen and I am not happy. I paid cash for all the furniture I bought and now it seems I have to fight to get something resolved that's not my fault.

I am not going to have to go through every 3 months, calling to get cores replaced, I will just take my money back, you can take your sectional back and I will go somewhere else to buy a new living room set.

You would think a company with a reputation like yours you would go above and beyond to make your customers happy, but I guess that's not part of your customer service. To say the least I am very disappointed and I will never recommend Cardi's to anyone looking for furniture...